Whether you're wondering about rates, branch locations, or how to apply for a loan, Charley is here to help 24/7, 365 days a year. Charley is designed to provide quick and accurate responses to your questions, ensuring you have the information you need at your fingertips, whenever you need it. No more waiting or searching, Charley is always available and never takes a day off!
Virtual Assistant
Getting Started with Charley
Here are just a few examples of the types of questions Charley can handle:
- How are fees determined on my loan?
- Where's the closest branch?
- Where are ITMs located?
- How do I obtain the decision for my loan?
- How do I apply for a loan?
- How can I get a fee waived?
- What's the interest rate for loans?
- What is the routing number?
- I'm going out of town, do you need my travel dates?
Need to Talk to a Team Member?
If you ever need to speak with a live team member, Charley can seamlessly connect you during business hours. Simply request "team member" and Charley will place you in the queue to speak with one of our knowledgeable representatives.
With Charley, banking assistance is just a chat away. Experience the convenience and efficiency of our virtual assistant today
We’re more than where you bank. We’re where you belong.
Contact us when you have questions or need assistance.
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