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FRAUD AWARENESS REMINDER

Chartway will NEVER contact you directly and ask for specific confidential information (login credentials, PIN, card number, etc.). Be aware of fraudulent text and phone scams and take extra precaution. If you are contacted unprompted, please call us at (800) 678-8765. We are here to help keep your accounts safe.

Fraud & Security
We are committed to your financial safety, security and privacy online.

Please take a moment to review our security policy.

Fraud Recovery & Identity Protection Checklist

Fraud & Security Center

Tips for Protecting Your Personal Information:

  • Always be wary of any emails, messages, or phone calls that request confidential information, like your account numbers, login IDs, PINs and passwords, or any other personally identifiable information. 
  • Ask the caller for their name and a number that you can call them back at. If this number doesn’t match the one they called you from, this is a major red flag.
  • Many fraudsters use scare tactics, such as threatening to disable your account. Don't feel pressured into providing information.
  • Never click on links in an email or text, unless you are absolutely certain who sent it.
  • As always, you should frequently review your account history for any unusual transactions. 

And remember Chartway will NEVER contact you directly (by phone, email, or text) to ask for specific confidential information, including your:

  • Debit or credit card number
  • Personal Identification Number (PIN)
  • Security (CVV) code on back of card
  • Online Banking username or password
  • Social Security Number

Chartway will never solicit your personal information over the phone, by email, or by text.

If you ever suspect unauthorized activity on your Chartway account, please call us at (800) 678-8765. We’re here to help keep your financial accounts safe and secure.

Fraud & Security News

  • Cybersecurity Awareness Month

    Defend Your Digital Life: 2024 Cybersecurity Awareness Month Guide
    October 07, 2024 | Fraud and Security

    With cybercriminals now using artificial intelligence (AI) and deepfake technology to create more sophisticated scams, staying informed and vigilant is key to protecting yourself online. At Chartway, we believe cybersecurity isn’t just about understanding the technology; it’s about empowering you with the right tools and knowledge to defend yourself from cyberthreats. That’s why this October for Cybersecurity Awareness Month, we encourage you to Secure Our World by taking proactive steps to safeguard your digital life. 

  • Safeguard Your Summer Adventures: Tips for Travel Fraud Prevention
    June 10, 2024 | Fraud and Security

    Ah, summer – it’s a season for adventure, exploration, and well-deserved vacations! You’ve worked hard all year to enjoy a relaxing beach getaway or exciting international journey, and Chartway is here to help ensure travel fraud doesn’t derail your plans.

  • Oh No, Someone Stole My Identity! What Now? A 6-Step Guide to Fraud Recovery
    April 22, 2024 | Fraud and Security

    Imagine one day discovering that someone else is pretending to be you, spending your money, or even compromising your personal reputation.

  • October is Cybersecurity Awareness Month
    October 05, 2023 | Fraud and Security

    Twenty years ago, the President and Congress designated October as Cybersecurity Awareness Month. It's a critical time when both the public and private sectors come together to recognize the importance of cybersecurity and foster a culture of awareness, responsibility, and vigilance.

  • Protect Yourself From Holiday Scams
    December 09, 2020 | Fraud and Security

    ‘Tis the season for fraudsters to take advantage of the holidays. 2020 has been a challenge for us for all, and we want to do our best to make sure you are protected from additional challenges like fraud and scams that can pop up over the holiday season.

  • Unknown mobile call

    Don’t Pick Up! Beware Phone Scammers!
    January 25, 2019 | Fraud and Security

    Beware of phone scammers! Unfortunately, caller ID can’t always be trusted. Caller ID spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity and increase the likelihood that you’ll answer the call.