Changes to Zelle

Important Update: Changes to Zelle® and Options for P2P Payments

At Chartway, we're committed to informing you about changes that may impact your banking experience. As of March 31, 2025, the standalone Zelle® app has been discontinued. While Zelle itself is not going away, it will no longer allow our members to send and receive funds using their platform.

Why Doesn't Chartway Integrate Zelle®?

Out of an abundance of caution for the security of your account, Chartway doesn’t offer Zelle® integration in Online & Mobile Banking. P2P payment service integrations present security concerns and the potential for significant amounts of money lost due to fraud.

Alternative Person-to-Person (P2P) Payment Options

To continue sending and receiving funds conveniently and securely, link your Chartway account or debit card to one of the following:

PayPal®: A widely accepted platform for transferring funds securely.
Venmo®: A user-friendly app for quick and easy money transfers.
Cash App®: An intuitive platform for personal payments and direct deposits.
Apple Pay®: Enables secure P2P transactions via iMessage and is only available between iOS devices.

Chartway's Transfer & Payments Feature

As an alternative, use Transfer & Payments in Online & Mobile Banking to move money between your Chartway accounts or to other financial institutions.

Security Tips for Using P2P Services

When using any P2P payment service, please prioritize your security! We suggest you:

Use two-factor authentication when available.
Never share your login credentials.
Only send money to people or businesses you trust.
Double-check recipient details before confirming a transaction.